A reliable information technology (IT) service provider can be a cost-effective way to minimize hassles by keeping your computing environment safe, reliable and up to date. Look for an IT support partner that:
Specializes in working with small or medium-sized enterprises (SMEs)
Supports the computing platform you use
Can customize services to meet your company's unique needs
Often, a technology partner begins with a comprehensive audit of your system to determine the reliability and stability of your computing environment. Thereafter, a monthly retainer usually covers regular work such as:
Proactive, preventative maintenance of desktops and servers
Email protection, including spam, virus and phishing filtering
Regular monitoring of key network elements
Desktop and server backup
Other services you may access through a technology consultant could include:
Strategic IT planning
Procurement consulting, whereby an IT expert would recommend and/or procure hardware, software or other technology products
Security, backup and disaster recovery strategies
Selecting and implementing new technology for your business and/or your industry
Special IT projects or disposing of obsolete technology
SMEs are typically unable to attract and retain high-level IT professionals who can handle all their technology needs. With a good IT support service, you have access to support from an entire team of experts.
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